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Refund policy

We have a 30-day exchange only policy, which means you have 30 days after receiving your item to request an exchange for another product of the same value or store credit to use towards another purchase. 

To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase, such as your order confirmation email. 

To start an exchange, you can contact us at hello@babycakesgifts.com. If your exchange is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Should you have any questions about our Refund Policy, kindly email us at hello@babycakes.com.

Damages and issues 

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or customised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges 

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item of the value of your store credit or more. 


Refunds 

Due to the nature of the service and products provided by Babycakes Gifts, we do not offer a direct refund of any of our products, unless found faulty. In the event that one of our products is found to be faulty upon delivery or within a reasonable time of usage, we will consider a full refund to the original method of payment. 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Should you have any questions about our Refund Policy, kindly email us at hello@babycakes.com.